Account Related
1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

  1. Your billing / shipping information will be saved, and checkout will be faster.
  2. You will be able to view your previous Order history.
  3. An Account is required to facilitate returns & Order cancelations.
  4. Account holders will remain up to date with latest promotions & newsletters.
3. How do I make an Account?

Simply click on Create Account , enter the required details & submit the form.

4. I have forgotten my password

Click on Forgot Password  enter your email address and click on ‘Reset My Password’Click on the link you receive on your email address and enter your new password.

1. How can I place an Order?

Select your products from the website and click Add  you have added all your desired items to your Shopping Bag, follow these instructions:If you are a registered customer,

  1. Make sure you are signed in using the Sign In link
  2. Click on the ‘Shop Now’ button and proceed to checkout.
  3. Select address and click Next
  4. Select payment method
  5. Proceed to checkout
  6. Check your email for a Sales Order Summary
2. How do I search for an item on the website?

Click on the search icon on the top right of the website.Enter the item code you are looking for and press Enter on your keyboard.

3. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

4. How will I know if has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please

5. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed

4. I am having difficulty paying online via Credit Card
  1. Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses and Password.
  2. If that doesn’t work, checkout using the Cash on Delivery (COD) payment option
Payments Related
1. How can I pay for my Order?

You can pay for your Order via three payment methods:

  1. Cash on Delivery – available in Pakistan only.
  2. Online Payment – Visa & MasterCard Debit & Credit Cards
  3. Store Credit – credited to your Account in case of a refund or exchange
2. Can I use a gift card for online purchases?

We currently do not have a gift card option available for online purchases.

3. What is GST?

“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan. The current rate is 12% for fabrics and 17% for non-fabrics.

4. When will I receive my refund after Order cancellation?

If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.

5. What do I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Shipping & Handling
1. What is the delivery time for my Order?

Your Order should be delivered within

  1. 2-7 days for Karachi, Lahore and Islamabad.
  2. 7-10 days for other cities.
2. What are the delivery charges for local Orders?

Delivery charges starting from Rs. 250 are applicable on all orders.

3. What manner of shipping do you use?

Our packages are delivered over land by leading third party courier companies.

4. Can I ship my order outside Pakistan?

We do not offer international shipping through the Pakistan website. For international shipping, please select relevant country and place your order.

5. What should I do if I have missed my delivery?

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.

Returns & Exchange
. What should I do if I have received a defected / wrong product or quantity?

You can also contact our Customer Service center by emailing us images of defected/wrong product at or calling us at 0312-8663546 within 72 hours of delivery.